Payroll Coordinator

Cracker Barrel is hiring a Payroll Coordinator in 305 Hartmann Drive, Lebanon, TN 37087. In this role, you'll be a first point of contact for customers in the Lebanon area and keep things running smoothly. It's a good fit if you enjoy helping people and staying organized.

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

What You'll Do - You'll Make the Moment

• Processes assigned payroll activities in Workday, including review of worker data, time entries, earnings, deductions, taxes, direct deposit elections, and payroll results.
• Reviews payroll audit reports and identifies missing, inaccurate, or unusual transactions before payroll completion.
• Researches and resolves routine discrepancies involving hours, overtime, tips, bonuses, paid time off, deductions, taxes, direct deposits, and pay cards.
• Processes approved manual adjustments, on-demand payments, stop payments, replacement payments, refunds, deduction corrections, and prior-period corrections.
• Reviews payroll-impacting worker changes, including hires, terminations, transfers, compensation changes, work locations, leaves, and banking elections.
• Responds to employee and manager inquiries through established service channels and documents resolution steps.
• Uses ADP SmartCompliance to support garnishment intake, tax notices, employment tax activities, and related case follow-up as assigned.
• Maintains payroll records and documentation for audit, record-retention, and internal-control purposes.
• Supports W-2, W-4, unclaimed property, census, bank-return, and year-end activities as assigned.
• Escalates complex calculations, configuration issues, integration errors, and compliance concerns to senior team members.

Experience and Education

• High school diploma or equivalent required; associate degree in accounting, business, finance, or human resources preferred.
• One or more years of payroll, accounting, HR operations, or high-volume administrative experience preferred.
• Experience supporting hourly, multi-location, or multi-state employees preferred.

Certifications

• Fundamental Payroll Certification (FPC) preferred or willingness to pursue after gaining required experience.

Knowledge and Skills

• Working knowledge of Workday Payroll and ADP SmartCompliance, or comparable enterprise payroll and tax systems.
• Basic knowledge of FLSA, wage and hour requirements, payroll taxes, deductions, and payroll recordkeeping.
• Proficiency in Microsoft Excel, Word, Outlook, case-management tools, and electronic document systems.
• Strong attention to detail, numerical accuracy, customer service, confidentiality, and deadline management.
• Strong attention to detail, numerical accuracy, customer service, confidentiality, and deadline management.

Environment and Working Conditions

• Professional office environment with regular computer and telephone use.
• Work schedule and location expectations are based on business needs and may require additional hours during payroll processing, quarter-end, year-end, system releases, or urgent issue resolution.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive pay every week

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

See for yourself. Apply now.

Cracker Barrel is an equal opportunity employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.