Maitre d’ / Lead Host
Lado a Lado is hiring a Maitre d’ / Lead Host in 5202 N Central Ave, Phoenix, AZ 85012. In this role, you'll welcome guests and manage the flow of the dining room at the Phoenix location. It's a good fit if you're warm, organized, and steady under pressure.
A new chapter in Phoenix hospitality is taking shape - and we’re building the team to bring it to life. Lado A Lado is an all-new Sonoran-inspired restaurant coming to Uptown Phoenix, created through a collaboration between Upward Projects and the James Beard-nominated Chiwas Hospitality Group. Rooted in the flavors and traditions of Northern Mexico, Lado A Lado brings together live-fire cooking, a coastal raw bar, and the kind of warm, genuine hospitality that makes a restaurant feel like part of the neighborhood. We’re looking for passionate, curious people who want to help create something from the ground up, bring good energy to the table, and be part of a team that makes people feel good. If that sounds like your kind of place, we’d love to meet you.
NOW HIRING / IMMEDIATE OPPORTUNITY for Full Time
Maitre d' / Lead Host
As a Maitre d', your responsibility is to be the first face and voice of Lado A Lado: welcoming every guest, managing reservations and the flow of the dining room, and leading the host team while keeping full communication with servers, bartenders, and the kitchen.
WHAT YOU'LL DO
- Greet every guest with warmth and make first-timers and regulars alike feel like they belong
- Manage the reservation book and waitlist, balancing walk-ins, large parties, and prime-time demand
- Pace seating with managers, servers, and the kitchen so every table gets great service
- Know our story, our menu, and our fire-and-sea concept well enough to introduce it with pride
- Lead, train, and coach the host team, and run the front-of-house pre-shift briefing
- Anticipate guest needs, from celebrations and dietary needs to accessibility and seating preferences
- Handle concerns with calm, kindness, and a quick path to making it right
- Keep the entry, host stand, waiting area, and patio clean, organized, and on brand
WHO WE ARE
Upward Projects is a Phoenix-based restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the other, it's our common values that keep us united.
- Be Authentic and Humble
- Act with Integrity
- Bring Good Energy
- Get Extraordinary Results
- Achieve as a Team
- Inspire with Hospitality
TO BE SUCCESSFUL YOU MUST
- Have an unparalleled love, passion, and commitment to making others feel good
- Have an eye for details and upholding standards
- Support, serve, and uplift your teammates
- Be an enthusiastic brand ambassador
- Love spreading positive vibes
- Be calm under pressure
- Operate with a sense of urgency
- Look for creative solutions and approaches
WHY YOU'LL LOVE BEING OUR MAITRE D'
Lado A Lado is built on a rich culture of delivering the best hospitality experience in the restaurant industry. As part of an opening team, you'll help shape a brand-new restaurant from day one and grow with a brand that will support your journey with exceptional beverage and culinary development. The working relationships you build today will be deep, meaningful, and long lasting. Lastly, we believe you should have a voice and be recognized and rewarded for your contributions.
YOUR BENEFITS
- Meal Discounts & Perks
- Competitive Wages Paid Weekly
- Earned paid sick time
- 401K with company match
- Flexible Spending & Dependent Care
- Access to Medical, Dental, Vision when eligible
- Access to Teladoc services for all team members after 30 days eligibility
- Thanksgiving and Christmas off
Requirements
- 2+ years of hosting or Maitre d' experience in a high-volume, full-service restaurant
- Experience with a reservation platform such as OpenTable, Resy, or Tock, and comfort with POS systems
- Full time position (30 hours or more) that requires a flexible schedule, often working evenings, weekends, and holidays
- Spanish language skills are a plus, but not required
- State Food Handler's Certification is required
- Responsible Alcohol Service Certification is required
Equal Opportunity Employer